Customer Support Representative

Summary

Join Owner.com as a Customer Support Representative and provide exceptional support to restaurant owners facing challenges. This fully remote role, based anywhere in Mexico (preferably near Mexico City), requires fluency in Spanish and English. You will handle a high volume of inbound calls, emails, and chats, ensuring a 90%+ customer satisfaction rate. The position demands strong communication, time management, and attention to detail, working an evening shift (11 am-8 pm PST) including weekends. Your impact will be measured by your ability to consistently deliver amazing support. The estimated yearly compensation is the local equivalent of $20,000 USD, plus comprehensive health coverage, work from anywhere flexibility, and unlimited PTO.

Requirements

• Customer-facing support experience, preferably at a software company
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise
• Experiencing working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA

Responsibilities

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Preferred Qualifications

Past experience with restaurants is a huge plus!

Benefits

• The estimated yearly compensation for this role is the local equivalent to $20,000 USD
• Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!