Remote Customer Support Representative

Summary

Join RateHawk, a fast-growing international travel-tech company, as a Customer Support Representative! You will be the primary point of contact for international clients and partners, providing support via calls and emails. Responsibilities include assisting with reservations, distributing requests, and logging activity in the CRM. This remote position offers a flexible schedule, competitive salary with bonuses, and opportunities for professional development. We are looking for someone with excellent English proficiency, strong soft skills, and the ability to learn quickly. Apply now to be part of our awesome team!

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Ability to learn quickly and stay results-focused
• A functioning computer and microphone

Responsibilities

• Be the front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners
• Assist clients and partners with existing reservations and questions before booking
• Distribute requests among departments and teams
• Log activity in CRM

Benefits

• Remote Work: Work from the comfort of your home
• Flexible Schedule: 2/2 schedule from 13 p.m. to 1 a.m. Bogota time
• Competitive Salary: Earn a base salary of 500 EUR + up to 50 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services