Remote Customer Support Representative
at RateHawk

Summary

Join a fast-growing international travel-tech company as a Customer Support Representative (English language) to help clients happy and operations smooth.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Provide customer support via calls and emails for our international clients and partners
• Assist clients and partners with existing reservations and questions before booking
• Distribute requests among departments and teams
• Log activity in CRM

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2/2 schedule from 13 p.m. to 1 a.m. Bogota time
• Competitive Salary: Earn a base salary of 500 EUR + up to 100 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services