Customer Support Representative

Summary

Join Quarks, a Ukrainian company creating social discovery and online dating products, as a Customer Support Representative. You will provide support to users of our flagship product, Kismia, resolving issues, answering questions, and handling payments via chat and tickets. Fluency in English, Spanish, and Portuguese is required, along with strong communication skills and stress resistance. A personal computer and reliable internet access are essential. Quarks offers a competitive salary, remote work, paid time off, sick days, professional development opportunities, and team-building events.

Requirements

• English language level: Upper-Intermediate+
• Spanish language level: fluent
• Portuguese language level: fluent
• Developed communication skills, stress resistance
• Availability of a personal computer, round-the-clock access to the Internet

Responsibilities

• Provide customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it
• Interact with our website customers, answering frequently asked questions and resolving payment issues
• Provide customer support via chat and tickets
• Adhere to communication procedures, guidelines and policies

Preferred Qualifications

Experience with Zendesk

Benefits

• Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work
• Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world. We work only during the day and rest at night; we do not have night shifts. In case of prolonged power outages, Kyiv residents have access to an office equipped with generators, water, etc. The office is a 2-minute walk from the Taras Shevchenko metro station
• Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses
• Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation
• Take care of your health. We care about you, providing 10 paid sick days per year
• Team building. Every year we hold a large-scale in-person event - Support Meetup, where you can meet all your colleagues, learn company news and just have a great time