Customer Support Representative

Summary

Join a revolutionary healthcare AI company as a dedicated Customer Support Representative! Deliver exceptional service, assist clients with technical inquiries, and ensure seamless user experiences with our platform. Manage and resolve support tickets during extended operating hours, playing a key role in customer success. This remote opportunity offers a competitive salary and additional perks. If you possess excellent communication, problem-solving skills, and a passion for technology, apply now!

Requirements

• 1-3 years of experience in a customer service or support role, preferably in a SaaS or healthcare-related environment
• Strong problem-solving skills with the ability to resolve issues efficiently and effectively
• Exceptional verbal and written communication skills
• Ability to work independently during extended shifts, managing time and priorities effectively
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and customer support tools
• A commitment to providing empathetic and customer-focused service

Responsibilities

• Respond promptly to customer inquiries and support tickets via email, chat, or other communication channels within the specified working hours
• Troubleshoot and resolve customer issues, escalating to technical teams when necessary
• Maintain detailed and accurate records of customer interactions and resolutions in the ticketing system
• Proactively identify and document common customer challenges to contribute to internal knowledge bases
• Collaborate with team members to improve processes and ensure a seamless customer experience
• Communicate product updates, system changes, or potential service interruptions to customers in a timely manner

Preferred Qualifications

Knowledge of healthcare industry workflows or AI technologies

Benefits

• Competitive salary
• This is a full-time, long-term position
• Work from home
• Monday through Friday, 6 am to 6 pm - PST. (specific schedule and flexibility to be discussed)
• Additional perks