Customer Support Representative

Summary

Join our team as a dedicated Customer Support Representative. The successful candidate will be responsible for handling inbound customer inquiries via phone, text message, and email, primarily from our carrier partners.

Requirements

• Fluent in English (additional languages a plus)
• Basic understanding of logistics and transportation industry (preferred)
• Previous experience in customer service or call center environment
• Excellent verbal and written communication skills
• Proficiency in typing and basic computer operations
• Ability to multitask and work efficiently in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Patience and empathy when dealing with challenging customer situations
• Familiarity with CRM software and ticketing systems

Responsibilities

• Respond promptly and professionally to inbound calls, text messages, and emails
• Provide accurate information and resolve customer issues efficiently
• Maintain a high level of customer satisfaction through quality service
• Document all customer interactions in our CRM system
• Escalate complex issues to appropriate departments when necessary
• Meet or exceed performance metrics for call handling, response times, and customer satisfaction

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team