Zelh is hiring a
Customer Support Representative
Zelh
π΅ ~$41k-$45k
πRemote - Ukraine
Please let Zelh know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a dedicated Customer Support Representative. The successful candidate will be responsible for handling inbound customer inquiries via phone, text message, and email, primarily from our carrier partners.
Requirements
- Fluent in English (additional languages a plus)
- Basic understanding of logistics and transportation industry (preferred)
- Previous experience in customer service or call center environment
- Excellent verbal and written communication skills
- Proficiency in typing and basic computer operations
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Patience and empathy when dealing with challenging customer situations
- Familiarity with CRM software and ticketing systems
Responsibilities
- Respond promptly and professionally to inbound calls, text messages, and emails
- Provide accurate information and resolve customer issues efficiently
- Maintain a high level of customer satisfaction through quality service
- Document all customer interactions in our CRM system
- Escalate complex issues to appropriate departments when necessary
- Meet or exceed performance metrics for call handling, response times, and customer satisfaction
Benefits
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
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Please let Zelh know you found this job on JobsCollider. Thanks! π