Customer Support Representatives

Summary

Join Sutherland's dynamic team and support customers of a global streaming media and entertainment company. Build a fulfilling career while building rapport with callers and sharing your love of movies, TV shows, and animated stories. We offer competitive hourly rates, paid training, additional pay incentives, and monthly rewards. Enjoy medical, dental, and vision benefits, exciting vacation benefits, and promote-from-within opportunities. We provide EAP & Health and Wellness programs, including a dedicated personal trainer. Successful candidates will have experience in customer service, streaming troubleshooting, and basic PC skills.

Requirements

• Possess basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
• Have experience working in a customer service or contact center environment
• Have experience with streaming services and basic troubleshooting skills
• Have technical support experience
• Have strong problem-diagnosis and problem-solving skills
• Possess excellent internet connectivity (2 Mbps upload and 10 Mbps download)

Responsibilities

• Provide exceptional customer service to callers
• Troubleshoot streaming issues on various devices
• Use multiple applications simultaneously
• Diagnose and solve customer problems

Preferred Qualifications

• Utilize CRM applications (preferred)
• Have experience working with CRM applications

Benefits

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland