Airbase is hiring a
Customer Support Specialist
closedAirbase
π΅ ~$24k
πRemote - Philippines
Summary
The Customer Support Specialist will manage support tickets, understand the Airbase product, and provide assistance to customers around accounting and GL-specific areas. The role requires at least 2 years of customer-facing experience in the accounting/auditing or accounting software industries.
Requirements
At least 2 years of experience as a customer-facing professional, supporting customers through email, chat, and phone, preferably in the accounting/auditing or accounting software industries
Responsibilities
- Manage assigned support tickets and ensure customers are updated and issues are resolved in a timely manner
- Provide assistance to customers around the accounting and GL-specific areas of the spend management process and the period closing process
Preferred Qualifications
Knowledge and experience in the Procure-to-Pay and General Ledger business processes and in ERP and accounting systems is an advantage
Benefits
Working remotely with modern communication tools
This job is filled or no longer available
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