Customer Support Specialist

Summary

Join Centric Software as a Technical Support professional where you will leverage your expertise in software installation, IT troubleshooting, and customer support. You will be responsible for resolving complex technical issues, optimizing software performance, and collaborating with cross-functional teams. This multifaceted role requires strong problem-solving skills, excellent communication, and the ability to adapt to a dynamic environment. The position offers a competitive salary and benefits package, including remote work opportunities and a collaborative team environment. A BS degree in Computer Engineering or Fashion Design, or equivalent, and 3+ years of technical support experience are required. Proficiency with Centric 8 software is a plus.

Requirements

• BS Degree Computer Engineering and/or Fashion Design, or equivalent
• 3+ years Technical Support experience
• Understanding of PLM or PDM solutions
• Understanding of PDM/PLM integration with enterprise solutions such as ER
• Excellent communication, interpersonal and time management skills
• Detail oriented and ability to multi-task
• Excellent command of the English language

Responsibilities

• Strong and confident Customer Facing / Support skill
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment
• Experience with Windows operating systems, deploying and configuring Web Applications
• MS Office tools including MS Project and Visio, and related scripting languages
• Highly developed problem analysis and solving skills
• Ability to adapt to a rapidly evolving technology and commercial environment
• Analyzing complex problems to evaluate alternatives and identify sound options
• Making an impact and establishing credibility with internal and external customers
• Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding
• Resolving problems in order to clarify situations and create a way forward
• Customer Satisfaction Focus
• Achieve proficiency with Centric 8 software installation and functionality
• Assist in the development and maintenance of online solutions
• Troubleshoot defects and log support cases
• Act as a customer advocate by creating enhancement requests
• Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams

Preferred Qualifications

• Salesforce experience, a plus
• WebEx, ZOOM, TEAMS experience, a plus
• Web – and email-savvy

Benefits

• Competitive salary and benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Opportunity to work remotely with a dedicated and motivated team
• A remote work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset