Customer Support Specialist

Summary

Join Experian's Customer Care team as a remote Customer Care Specialist in Allen, TX! You'll provide top-notch customer service and technical support, assisting customers with credit-related inquiries and resolving issues. Responsibilities include handling inbound calls, educating consumers about credit bureau processes, and escalating complex issues. This role requires a high school diploma or GED, at least one year of customer service experience, and the ability to pass background checks. You'll need reliable high-speed internet and be comfortable using a computer. Experian offers competitive benefits, including a performance bonus, comprehensive health insurance, flexible time off, and a matching 401k.

Requirements

• High School Diploma or GED
• At least one year of customer service experience
• You are comfortable using a computer to perform operations
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen
• Flexible work environment: ability to work remote, hybrid or in-office. You must be a US resident living within 45-60 minutes of our Allen, TX office
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Training will be remote so you will be on camera using your computer's webcam
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer

Responsibilities

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Handle escalated customer issues

Benefits

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during interview process
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays