Customer Support Specialist

Summary

Join Experian's Customer Care team as a remote Customer Care Specialist in Allen, TX! You'll provide top-notch customer service and technical support, assisting customers with credit-related issues and educating them on credit bureau processes. This role requires at least one year of customer service experience, a high school diploma or GED, reliable high-speed internet, and the ability to pass background checks. You must reside within 45-60 minutes of the Allen, TX office. Experian offers a competitive compensation package including a performance bonus, comprehensive health benefits, flexible time off, and a matching 401k.

Requirements

• Work remotely, but you must be a US resident living within 45-60 minutes of our Allen, TX office
• High School Diploma or GED
• At least one year of customer service experience
• You are comfortable using a computer to perform operations
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Can pass a criminal background check, employment verification, education verification, credit check and a drug screen

Responsibilities

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Handle escalated customer issues

Benefits

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays