Customer Support Specialist

Summary

Join Juniper Square's Customer Support team as a Customer Support Specialist! You'll provide exceptional technical assistance to private equity clients via phone, email, and chat, troubleshooting complex issues and acting as a trusted advisor. This role requires strong communication, problem-solving, and technical skills, along with a team-first attitude. You'll collaborate with various teams, contribute to product development, and refine internal processes. Juniper Square offers a flexible work environment, continuous learning opportunities, and a competitive compensation package including base salary, equity, and comprehensive benefits. If you're passionate about helping others and enjoy working in a dynamic environment, this is the perfect opportunity to launch your career in Customer Success or a related field.

Requirements

• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)
• 2+ years of professional experience in relevant setting
• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance when resolving customer requests
• Team-first attitude, high level of empathy, and passion for helping others
• Strong troubleshooting, problem solving, and analytical ability
• Excellent time management and organizational skills
• Strong technical aptitude and a desire to learn and develop new skills
• Ability and openness to work London business hours for business and customer needs

Responsibilities

• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Benefits

• Health, dental, and vision care for you and your family
• Life insurance and disability coverage
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Allowance to customize your work and technology setup at home
• Annual professional development stipend