Customer Support Specialist

Summary

Join Fullscript, a company redefining healthcare, and become a vital part of our team empowering healthcare practitioners and their patients. This role offers the chance to make a real difference by providing exceptional customer support. You will be the voice of Fullscript, solving problems, and enhancing the customer experience. The ideal candidate is passionate about helping people, detail-oriented, adaptable, and a team player. Fullscript offers a comprehensive benefits package including flexible PTO, RRSP program, premium benefits, wellness catalog discounts, training opportunities, and hybrid work flexibility.

Requirements

• You love helping people. Exceptional service isn’t just a skill—it’s who you are
• You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective
• You’re detail-oriented. You notice the small things that make a big impact
• You’re adaptable. Change excites you, and you’re always ready to take on new challenges
• You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal

Responsibilities

• Be the voice of Fullscript —deliver friendly, clear, and effective support to customers
• Solve problems with care —understand customer needs and provide solutions that build trust and confidence
• Stay ahead of the game —continuously learn, adapt, and bring fresh ideas to enhance the support experience
• Embrace technology —use modern tools to streamline communication and improve efficiency

Preferred Qualifications

• Have experience with Zendesk or other SaaS tools
• Are tech-curious and love learning new systems
• Have an interest in integrative health and wellness

Benefits

• Flexible PTO —because work-life balance matters
• RRSP program & stock options —invest in your future
• Premium benefits package —including $2K for paramedical services like mental health and naturopathy
• Discounts on Fullscript’s wellness catalog —for you, your family, and friends
• Training & learning opportunities —we invest in your growth
• Hybrid work flexibility —your office, your way