Customer Support Specialist

Summary

Join Purple Technology, a Czech FinTech outsourcing company, as a Customer Support Specialist fluent in Japanese. This role focuses on providing customer support to Japanese clients via email and chat, handling inquiries, and resolving issues related to trading platforms. You will be responsible for accurate communication, issue reporting, and collaboration with internal teams. The ideal candidate possesses proven remote support experience with Japanese clients in the financial sector, native-level Japanese proficiency, and business-level English. A Bachelor's degree from a Japanese university is preferred. The position requires strong analytical, communication, and problem-solving skills, along with adaptability and a proactive approach.

Requirements

• Possess proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
• Demonstrate a strong ability to analyze and resolve issues while maintaining high service standards
• Have native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
• Possess high technical aptitude and ability to quickly adapt to new software and financial applications
• Have excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
• Demonstrate a strong sense of responsibility, reliability, and teamwork
• Be self-motivated with a proactive approach to problem-solving
• Be able to work in either EU or JP time zones
• Show willingness to continuously learn and develop expertise in financial applications and trading platforms

Responsibilities

• Handle client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy
• Craft detailed, well-structured responses to ensure clear and effective communication
• Process requests according to established guidelines and procedures
• Identify and report issues or errors to the Team Leader or relevant department
• Work with trading platforms, replicating reported issues, and assisting clients with troubleshooting
• Transcribe Japanese names into Latin characters accurately
• Collaborate with internal teams via Slack and email to ensure smooth workflow and issue resolution

Preferred Qualifications

Have a Bachelor’s degree from a Japanese university