Remote Customer Support Specialist

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Futuremedia

πŸ’΅ $40k-$60k
πŸ“Remote - Bulgaria

Job highlights

Summary

Join our team as a Customer Support Specialist and be part of delivering excellent customer support journeys. We're looking for someone with minimum 2-3 years of experience in customer support or a client-facing role, who loves helping people and is excited about working in a young, fast-growing company.

Requirements

  • 3 or more years of experience in Customer Support / Technical Support
  • Flexible in working hours. Being able to work in the morning, evening, and weekends
  • Previous experience in compiling the documentation (internal or external)
  • Analytical and troubleshooting skills
  • Experience in working with CS tools such as: Jira, Confluence, Zendesk or similar emailing tools
  • Understands what KPIs were used in the past roles and what was his/her measured level of performance
  • Previous experience in handling issues via TeamViewer

Responsibilities

  • Provide technical and billing support to users through live chat and email
  • Investigate user problems and prepare escalations or bug reports
  • Gather and report user’s feedback and product improvements
  • Handle payment related operations
  • Learn and document information about users
  • Establish personal relationships with customers
  • Assist with the internal and external documentation

Benefits

  • 22 days of paid annual leave per year
  • Flexible hours
  • Work from home

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