Remote Customer Support Specialist
Futuremedia
π΅ $40k-$60k
πRemote - Bulgaria
Please let Futuremedia know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Customer Support Specialist and be part of delivering excellent customer support journeys. We're looking for someone with minimum 2-3 years of experience in customer support or a client-facing role, who loves helping people and is excited about working in a young, fast-growing company.
Requirements
- 3 or more years of experience in Customer Support / Technical Support
- Flexible in working hours. Being able to work in the morning, evening, and weekends
- Previous experience in compiling the documentation (internal or external)
- Analytical and troubleshooting skills
- Experience in working with CS tools such as: Jira, Confluence, Zendesk or similar emailing tools
- Understands what KPIs were used in the past roles and what was his/her measured level of performance
- Previous experience in handling issues via TeamViewer
Responsibilities
- Provide technical and billing support to users through live chat and email
- Investigate user problems and prepare escalations or bug reports
- Gather and report userβs feedback and product improvements
- Handle payment related operations
- Learn and document information about users
- Establish personal relationships with customers
- Assist with the internal and external documentation
Benefits
- 22 days of paid annual leave per year
- Flexible hours
- Work from home
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