Customer Support Specialist

Summary

Join HST Pathways, a rapidly growing healthcare software company, as a Customer Support Specialist! This remote position requires exceptional customer service and problem-solving skills. You will be the primary point of contact for clients, troubleshooting application issues and ensuring client satisfaction. The ideal candidate possesses strong communication skills, technical aptitude, and the ability to manage multiple tasks in a fast-paced environment. A Bachelor's degree is recommended, and healthcare or clinical experience is preferred. Enjoy a comprehensive benefits package including health benefits, paid time off, parental leave, 401k matching, and a learning and development allowance.

Requirements

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Be technically savvy with an ability to easily learn new software
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Responsibilities

• Problem-solve with exceptional customer service skills, going above and beyond client expectations
• Deliver an exceptional client experience by identifying and documenting client needs and issues
• Answer incoming customer inquiries, effectively applying problem-solving techniques, educating clients and following issues through to their successful resolution
• Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help solve issues
• Replicate and document issues for further escalation
• Participate in quality assurance and application testing of software as required

Preferred Qualifications

• Healthcare or clinical experience
• RN
• Echart or practice management experience

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance