Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company in Barcelona, as a Customer Support Specialist! You will provide exceptional support to customers via email, phone, and chat, troubleshooting issues and offering guidance on using our software. You'll collaborate with the development team, identify bugs, and create technical documentation. This role requires at least two years of customer support experience, strong communication skills in English and French, and excellent troubleshooting abilities. Lodgify offers a fantastic benefits package including flexible work arrangements, generous paid time off, comprehensive health insurance, meal allowances, and various perks to enhance your work-life balance.

Requirements

• Minimum 2 years of experience in customer support, tech support, or a similar role
• Strong verbal and written communication skills in English and French are a must
• Excellent troubleshooting skills and ability to diagnose complex platform-reated issues
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk

Responsibilities

• Provide guidance to customers via email, phone, and chat
• Troubleshoot complex issues related to the Lodgify software
• Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
• Identifying and documenting bugs or issues in the Lodgify software
• Developing technical documentation for internal and external use
• Ensuring customer satisfaction and timely issue resolution

Preferred Qualifications

Experience in the travel or hospitality industry is a plus!

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities