Customer Support Specialist

Summary

Join our team as a Customer Support Specialist and be the first point of contact for homeowners, solar installation companies, and sales professionals. You will provide exceptional customer service, handling inquiries via phone and email, resolving issues, and connecting customers to the appropriate team members. Your role is crucial for smooth communication and efficient problem-solving within our solar finance ecosystem. You will assist sales reps by updating CRM records and quotes, support EPCs by managing portal access, and generate customer-facing documents. This is a full-time, 100% remote position with bonus potential and growth opportunities for top performers.

Requirements

• 1+ year of professional experience
• Strong communication and interpersonal skills
• Ability to manage and prioritize multiple inquiries with excellent time management
• Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
• Experience in customer service or call center support, preferably in the solar or energy sector
• Detail-oriented with strong problem-solving skills
• Proven track record of managing cross-functional projects and driving organizational growth
• Ability to work in a fast-paced, evolving environment and manage multiple priorities
• Excellent written and verbal communication skills, with a keen eye for detail
• Proficiency in Google Suite (Sheets, Slides, Docs)
• Strong organizational and multitasking abilities; capable of working under tight deadlines
• Positive attitude, proactive approach, and the ability to work both independently and as part of a team

Responsibilities

• Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
• Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
• Support EPCs by updating portal access and adding/removing personnel as needed
• Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
• Generate and send routine customer-facing documents

Preferred Qualifications

• Familiarity with solar financing products and services (PPAs, loans, leases, etc.)
• Familiarity with IR tools and CRM systems

Benefits

• Full time, W2 position
• Base Salary based on previous work experience
• Bonus potential for top performers
• 100% remote opportunity
• Ability for growth for top performers