Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a Customer Support Specialist in Barcelona! In this role, you will provide support to customers, troubleshoot software issues, and collaborate with the development team. You will guide customers through email, phone, and chat, ensuring timely issue resolution and high customer satisfaction. The ideal candidate has at least two years of customer support experience, excellent communication skills, and strong troubleshooting abilities. Lodgify offers a remote work option, competitive salary, expense coverage for computers and gadgets, and opportunities for growth and development.

Requirements

• Minimum 2 years of experience in customer support, tech support, or a similar role
• Strong verbal and written communication skills in English are a must
• Excellent troubleshooting skills and ability to diagnose complex platform-related issues
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk

Responsibilities

• Guide customers via email, phone, and chat
• Troubleshoot complex issues related to the Lodgify software
• Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
• Identifying and documenting bugs or issues in the Lodgify software
• Developing technical documentation for internal and external use
• Ensuring customer satisfaction and timely issue resolution

Preferred Qualifications

Experience in the travel or hospitality industry is a plus!

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities