Marble is hiring a
Customer Support Specialist, Remote - Canada

Summary

The job is for a 12-month Customer Support Specialist contract at Marble, a fast-growing health data company with significant traction. The role involves resolving customer inquiries, achieving revenue targets, and enhancing the product based on customer feedback.

Requirements

• 1-2 years of customer support experience
• Exceptional written and verbal communication skills
• Demonstrated behaviors that reinforce Marble's values: Hunger, Humility, and Care

Responsibilities

• Resolve inbound provider, customer, and patient inquiries
• Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts
• Ensure the voice of the customer is being heard
• Use email, chat, and phone to engage with requesters and resolve concerns within our service standard
• Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner
• Build and maintain strong customer relationships
• Communicate Marble's product clearly to external and internal stakeholders
• Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction
• Report on internal and external barriers and create action plans to resolve these barriers

Preferred Qualifications

• Experience in medical tech support
• Bilingualism is an asset

Benefits

• An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges
• Amazing culture powered by an inspired, highly collaborative team that believes in Medchart core values: Hunger, Humility, and Care
• Excellent visibility, growth, and personal development potential
• Highly competitive compensation and benefits in a rapidly growing, mission-driven early stage company