Customer Support Specialist

Summary

Join our team as a Customer Support Specialist and provide exceptional, personable service to our customers across various platforms, including email, chat, and social media. This part-time, remote position (20 hours/week initially, with potential for full-time transition) requires strong communication skills, empathy, and the ability to adapt to our brand voice, which is rooted in Christian principles. You will manage support tickets, represent our brand effectively, and occasionally handle phone calls. The ideal candidate possesses proven experience in customer support via email and social media, along with a high level of responsiveness and attention to detail. This role offers the opportunity to grow into a full-time position.

Requirements

• Strong written and verbal English communication skills
• Proven experience handling customer queries via email and social media platforms (e.g., Instagram, Facebook, Discord)
• Demonstrated empathy and compassion in customer interactions
• Ability to learn quickly and adapt to new tools and systems (e.g., Gorgias)
• High level of responsiveness and attention to detail

Responsibilities

• Provide customer support via email, Messenger chat, Instagram, Facebook Messenger, and Discord
• Manage support tickets across multiple channels with responsiveness and empathy
• Represent the brand’s voice with a customer-first approach
• Occasionally manage phone calls as needed
• Communicate clearly and professionally, maintaining alignment with the brand's values

Preferred Qualifications

• Experience with eCommerce logistics and supplier communication (e.g., WeChat)
• Familiarity with Canva for creating customer engagement visuals
• Basic understanding of social media/influencer marketing and email marketing
• Knowledge of media buying and how it relates to customer support