Remote Customer Support Specialist

Summary

The job is for a Customer Support Specialist (Incident Resolution) at RateHawk, an international travel-tech company. The role involves resolving client issues, advising clients, communicating with suppliers and clients, and working with systems. Requirements include upper intermediate English proficiency, soft skills, quick learning ability, a functioning computer and microphone, and knowledge of the travel business.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Rapidly and effectively resolve client issues
• Provide expert advice on bookings and our products
• Engage with suppliers, hotels, and clients via email and phone
• Utilize CRM systems and our internal databases efficiently

Preferred Qualifications

Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 12 p.m. to 12 a.m. Mexico time
• Competitive Salary: Earn a base salary of $800 + up to $250 in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services