Remote Customer Support Specialist

Summary

The job is for a Customer Support Specialist (Incident Resolution) at RateHawk, an international travel-tech company. The role involves resolving client issues, advising clients, communicating with suppliers and clients, and working with systems. The required qualifications include English proficiency, soft skills, quick learning ability, and basic tech requirements. Preferred qualifications include knowledge of the travel business and booking systems. The job offers remote work, flexible schedule, competitive salary, challenging tasks, continuous learning opportunities, corporate discounts, and perks.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Rapidly and effectively resolve client issues
• Provide expert advice on bookings and our products
• Engage with suppliers, hotels, and clients via email and phone
• Utilize CRM systems and our internal databases efficiently

Preferred Qualifications

Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Argentina time
• Competitive Salary: Earn a base salary of $600 + up to $250 in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services