Remote Customer Support Specialist

Summary

Join RateHawk, an international travel-tech company, as a Customer Support Specialist (Incident Resolution) to help keep clients happy and operations smooth. Duties include resolving client issues, advising clients, communicating with suppliers and clients, and working with systems. Requirements are upper intermediate English proficiency, soft skills, quick learning ability, a functioning computer and microphone, and knowledge of the travel business.

Requirements

• English Proficiency: Upper Intermediate level (both spoken and written)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
• Quick Learner: Ability to learn quickly and stay results-focused
• Tech Requirements: A functioning computer and microphone

Responsibilities

• Rapidly and effectively resolve client issues
• Provide expert advice on bookings and our products
• Engage with suppliers, hotels, and clients via email and phone
• Utilize CRM systems and our internal databases efficiently

Benefits

• Remote Work: Work from the comfort of your home
• Flexible Schedule: 2 days-on after 2-days off from 1 p.m. to 1 a.m. Peru time
• Competitive Salary: Earn a base salary of $600 + up to $250 in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services