Sinch is hiring a
Customer Support Specialist

Summary

SimpleTexting is seeking a Customer Support Specialist to handle customer inquiries via various channels, write help documentation, and escalate bugs. The ideal candidate should have at least one year of experience in live chat customer support for a software/SaaS platform, possess strong communication skills, be able to learn new software platforms quickly, and thrive in fast-paced environments.

Requirements

• English is your primary language. Secondary languages are a plus
• At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent)
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Ability to learn new software platforms quickly
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Highly organized. You can manage and prioritize several different projects
• Familiarity chat and CRM platforms

Responsibilities

• Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers
• Clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved
• Participate in writing excellent help documentation—both for internal use and for our customers
• Escalate bugs to our customer technical support team
• Work on specialized projects, as you become more comfortable in the role
• Become a SimpleTexting power user—before you can support others, you must know the product yourself

Preferred Qualifications

• Bachelor’s degree, preferably in a related field of study
• 2+ years in customer support role

Benefits

Remote - US hours