Remote Customer Support Specialist

Summary

Join Swapcard, the leading AI-powered event platform, where you'll be part of a team that's passionate about helping organizers build future-proof events. As a customer support specialist, you'll run webinars, provide online and onsite support, and help create content for attendees, exhibitors, and organizers.

Requirements

• High level of English and any other language will be appreciated!
• Prior experience in customer service, support, or project management
• Experienced and/or interested in tech and events
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service oriented & empathetic toward clients
• Startup mindset - ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic & calm when under pressure

Responsibilities

• Support all users of the platform before, during, and after their event
• Run regular webinars for event organizers and exhibitors
• Help the event team create content for attendees, exhibitors and organizers
• Provide online and/or onsite support for events throughout their duration
• Be the voice of users to improve the product

Benefits

• Generous Paid Time Off to ensure you have time for what matters most
• 100% of your health insurance contribution paid by Swapcard
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
• Co-working space budget to support remote work in professional environments
• Learning budget to help you develop new and existing skills
• Mental health care initiatives to support your well-being