Data Support Specialist

Summary

Join Dune, a leading crypto data analytics platform, as a Data Support Specialist! In this remote role (US East Coast or Europe West only), you will provide top-tier technical assistance to our paid users, troubleshooting crypto data issues across various channels. You'll leverage your blockchain data expertise and SQL skills to help users navigate our platform and solve complex technical challenges. This fast-paced role requires strong problem-solving and communication skills, along with a customer-first approach. Dune offers a competitive salary and equity package, along with excellent benefits including generous PTO, remote work flexibility, comprehensive health insurance, paid parental leave, and opportunities for professional development.

Requirements

• 2+ years in technical support, data analytics, or customer support in a high-growth, fast-paced environment
• Experience working with crypto data —ideally hands-on with Dune, on-chain analytics tools, SQL, or building dashboards
• Strong problem-solving skills with the ability to debug queries, troubleshoot user issues, and explain technical concepts clearly
• Excellent communication skills, with a customer-first, empathetic approach to resolving inquiries
• Located in the US East Coast (EST) or Europe West (GMT or CEST)

Responsibilities

• Troubleshoot and resolve crypto data-related issues mainly Telegram and Slack but also emails, Zendesk or Discord
• Help users navigate Dune’s SQL-based query engine, dashboards, and on-chain data models, ensuring they get the most out of our platform
• Investigate complex technical challenges, identify root causes, and drive resolutions with a data-driven mindset
• Work closely with Product and Engineering teams to escalate technical issues, share user feedback, and improve platform usability
• Create and refine FAQs, user guides, and technical documentation to empower the community and streamline support

Preferred Qualifications

Familiarity with Web3 ecosystems (DeFi, NFT analytics, on-chain metrics)

Benefits

• A competitive salary and equity package
• Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window
• 5 weeks PTO + local public holidays (that can be swapped to suit you)
• A fully remote-first approach within a distributed team with flexible working hours; you structure your own day
• Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!
• Good health is important, so we offer private medical insurance, dental & vision as standard
• We believe in paid parental leave to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule
• Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany, Berlin, Austria and Athens)
• On top of this each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days
• An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk