Customer Support Specialist

Summary

Join uShip as a Customer Support Specialist and contribute to a positive customer experience. You will be responsible for handling inbound communication, resolving customer issues, and serving as a mediator between customers and service providers. This role requires strong communication skills, problem-solving abilities, and the ability to adapt to a fast-paced environment. You will be part of a collaborative team and have the opportunity to work remotely or in a hybrid setting.

Requirements

• Strong written and oral communication skills
• Ability to pay high attention to detail
• Quick learner who adapts well to change in a fast paced environment
• Team player, focused on the greater good and eager to pitch in to help when needed
• Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
• Ability to understand and respond to customers’ needs in a timely manner via email and phone
• Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
• Excellent problem solving skills, ability to find creative solutions outside of the box
• Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
• Internet savvy and well versed in using transaction based internet sites
• Microsoft office and Google Apps proficiency

Responsibilities

• Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
• Inform and educate customers on our products and services
• Troubleshoot and resolve account or website problems
• Provide resources and guide customers through resolution of disputes or issues
• Serve as a mediator between shipping customers and service providers
• Consistently deliver a positive customer support experience to every customer who reaches out to us

Preferred Qualifications

• Bilingual in Spanish highly preferred
• Customer service and inbound call experience in a related industry

Benefits

• Remote or hybrid work options
• Monthly Wellness Reimbursements
• Home office Reimbursements
• Company paid meal delivery pass
• 100% Paid Health and Dental available
• 401(k) matching, no vesting
• Stock Options
• Pet Insurance
• Dog-friendly downtown office