Customer Support Specialist

closed
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VTS

πŸ“Remote - United States

Summary

Join VTS as a Customer Support Specialist and be a vital part of delivering exceptional customer experiences to our global clientele. You will act as a key resource for platform expertise, interacting with users across various levels of the commercial real estate industry. This role involves extensive inter-team collaboration, problem-solving, and contributing to team growth. The position requires strong communication, analytical, and technical skills, along with the ability to work independently and as part of a team. This is a 1-year contract position with the possibility of extension and can be remote within the USA. VTS offers competitive compensation, comprehensive benefits, and a supportive work environment.

Requirements

  • Proven excellence in a customer service position, ideally within the SaaS industry
  • Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language
  • Very strong analytical thinker
  • Maintains composure under pressure
  • Fast learner with strong technical understanding
  • The ideal candidate should have experience with writing simple conditional logic to retrieve, update, and manage data effectively
  • Excels independently and in a team environment
  • Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etc

Responsibilities

  • Be our customers' first point of contact, providing friendly and efficient support
  • Help our clients be the best at what they do by explaining the platform functionality and tools
  • Investigate and troubleshoot internal and customer-reported issues
  • Log defects and provide follow-ups to the clients
  • Work with other teams to ensure a consistent client experience

Preferred Qualifications

Experience with Jira, Looker

Benefits

  • Competitive compensation
  • Comprehensive health benefits (including dental and vision)
  • Pre-tax commuter benefits
  • A 401(k) plan
  • Monthly happy hours
  • Wellness events
  • Clubs
  • Team lunches
  • An education stipend to all employees
  • Flexible PTO policy
  • Generous family leave program
  • Executive coaches and our training and career development programs available to all employees
This job is filled or no longer available