IntelliShift is hiring a
Customer Tech Support Specialist, Remote - United States

Summary

The job is for a Technical Support Specialist at IntelliShift, a rapidly growing B2B SaaS company specializing in fleet management technology. The role involves providing technical support to the customer base via real-time omnichannel approach and working closely with other teams to enhance the overall customer experience.

Requirements

• Minimum 2 years experience in a technical product support role; data manipulation and triage, exposure to APIs, and experience in SaaS, mobile computing, and/or telematics are a plus
• Highly organized, ability to learn quickly with intellectual curiosity to understand complex applications where limited standardization and knowledge bases exist
• Ability to communicate information clearly and concisely to internal and external customers at all levels (executive stakeholders, management, operations personnel, etc.)
• Strong relationship building and interpersonal skills, with the ability to effectively problem-solve
• Passionate about customer advocacy with the drive to continually exceed goals in a fast-paced, high growth company
• Technical fluency and enthusiastic about technology and how it can be leveraged to make customers more financially profitable and operationally efficient
• Proficient with data analytics
• Ability to manage customer expectations in complex situations as well as align best practices
• Ability to be proactive and manage multiple priorities and tasks simultaneously
• Must be self-managed and able to develop and maintain schedule and priorities
• Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences
• Possess excellent oral and written communication skills and the ability to convey information to internal and external audiences across all levels of an organization
• A motivated and results-oriented team player with the demonstrated ability to focus on details and be able to tell and present the IntelliShift story
• Demonstrated ability to work closely with customer experience, sales, operations and marketing to develop training programs and materials in support of the customer cycle
• Acquire detailed product knowledge of all hardware and software solutions to execute and successfully support our customer base
• Work with customers and partners to develop best solutions to use the solutions as a means to accomplish their objectives
• Experience with Microsoft 365 Enterprise E5 products and services
• Able to work flexible hours, including nights and weekends as business needs arise

Responsibilities

• Provide technical support for IntelliShift hardware and software applications to the IntelliShift customer base via real-time omnichannel approach (Salesforce, email and phone)
• Collaborate closely with Sales, Product, Engineering, and Customer Experience teams to effectively communicate and resolve customer issues in a timely manner
• Contribute innovative ideas and solutions for the ongoing enhancement of our Support processes, as well as the documentation of best practices in troubleshooting techniques related to IntelliShift products and services

Preferred Qualifications

• Associates degree or higher in information systems, business, or technology background is a plus
• Bilingual (English/Spanish) preferred!

Benefits

• Competitive annual compensation, $55,000- $60,000 based on experience
• Company-subsidized medical, dental, and vision insurance for all full-time employees
• 401K with a 4% company contribution