Greenlight Guru is hiring a
Customer Support Specialist

Summary

Greenlight Guru is seeking a Customer Support Specialist to join their remote-first company based in Indianapolis, IN. The role involves supporting EU customers, understanding Greenlight Guru's software products, responding to support tickets and emails, building relationships with colleagues and clients, participating in testing new features, and being proficient in using various SaaS tools.

Requirements

• A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
• A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
• An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
• Able to gracefully juggle multiple customer needs and responsibilities
• Tech-savvy and comfortable toggling between various SaaS tools

Responsibilities

• Learn and understand Greenlight Guru’s software products and the industry that utilizes them
• Respond promptly to all inbound support tickets and emails
• Provide email, chat, phone, and video support to customers
• Escalate issues to appropriate stakeholders to resolve promptly
• Build strong relationships with colleagues and clients
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives
• Participate in testing new features and releases

Preferred Qualifications

Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus