Customer Value Director

Summary

Join Coupa as a Customer Value Director and manage strategic customer relationships post-go-live, ensuring measurable success, retention, and growth across Coupa’s platform. You will drive customer value by executing tailored success plans, coordinating cross-functional teams, and delivering impactful business reviews. This role requires deep P2P or S2C domain expertise, strong executive engagement skills, and a proven ability to lead value-based conversations. Strong communication, project management, and analytical capabilities are essential. As a trusted advisor, you will align customer goals with Coupa’s evolving capabilities. Coupa offers a collaborative culture and pioneering technology, making it a great place to have a global impact.

Requirements

• Deep expertise in P2P or S2C domains, with a strong background in customer and client relationship management across complex environments
• Proven ability to influence and engage executive stakeholders, including experience managing client expectations and leading value-based business conversations
• Strong project management skills, capable of coordinating cross-functional teams and driving successful outcomes in dynamic, enterprise settings
• Exceptional communication and analytical skills, with the ability to present to executive audiences, write professionally, and leverage data for insights
• Entrepreneurial mindset with a background in SaaS/software solutions, and a minimum of a bachelor’s degree (master’s preferred)

Responsibilities

• Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction
• Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes
• Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement
• Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions
• Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns