Senior Director - Customer Education & Enablement

Summary

Join Visier, a global leader in AI-powered people analytics, as a forward-thinking Leader for Customer Enablement & Education. Transform customer education into a comprehensive enablement program for products, reaching customers, employees, and partners. Oversee Visier University, scale the customer community, accelerate AI use in customer enablement, and drive internal product learning for customer-facing teams. Lead a high-impact team including training resources and a community of content creators. This role focuses on enabling customers, employees, and partners to maximize their success with Visier's software. The ideal candidate will have extensive experience in customer enablement and a proven track record of building and scaling learning programs.

Requirements

• Extensive experience in Customer Enablement, Education, or Revenue Enablement in a B2B SaaS environment
• Demonstrated success designing and scaling internal and external learning programs tied to product adoption, team performance, and customer outcomes
• A track record for building agile learning and enablement content and functions
• The know-how for applying AI to the creation and consumption of learning and enablement
• Strong leadership and stakeholder management skills with a track record of cross-functional influence
• Comfort translating abstract strategy into clear learning solutions and measurable goals
• Executive presence with outstanding communication skills — capable of engaging customers, executives, and cross-functional teams alike
• Experience with learning management systems (LMS), instructional design tools, and community platforms

Responsibilities

• Translate business strategy and customer trends into a plan for enabling people to use and be delighted by Visier’s software. This includes helping people understand what it does, what it can do, and how to get things done with our software
• Build and lead a high-performing team across instructional design, communications, community management, and internal enablement
• Build a strategy that goes beyond traditional ‘take a course’ learning. You will drive the enablement of partners, customers, and employees, so they can effectively use our software and build upon our platform
• Understand our audiences and blend the need for engagement with a wide range of audiences - using our learning resources and communications challenges to meet them where they are
• Partnering with other parts of Visier, including Marketing, Product, Partnership, and Customer Success
• Drive measurable outcomes in learning that can be connected to customer retention, adoption, partner success, and other key performance indicators
• Set the editorial and experiential tone for how people interact with Visier University and other training and enablement materials
• Work across Visier to ensure we present as a unified enablement experience that leverages and integrates technical content, sales content, knowledge articles, and other materials that are produced across our organization
• Design and manage an enablement and learning architecture that supports both external users (customers and partners) and internal teams (CSMs, Services, support, and partner success) across their entire learning journey
• Act as a visible ambassador for learning and enablement, representing Visier at customer events, webinars, and executive briefings
• Build and lead a high-performing team across instructional design, communications, community management, and internal enablement

Preferred Qualifications

Familiarity with people analytics, HRTech, or SaaS data platforms is a strong plus

Benefits

The base pay range for this position in the US & Canada region is $140K - $220K/year + bonus