CX Analyst

Summary

Join our growing global company as a CX Analyst and work remotely! You will be part of a dynamic team, collaborating with data scientists and project managers. Your responsibilities include data analysis, report preparation, and client communication. You will need 1-3 years of experience in market research or a related field, strong analytical and communication skills, and proficiency in MS Office. A passion for the luxury and fashion industry is a plus. This role offers the opportunity to work on impactful projects for iconic brands.

Requirements

• 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus)
• Passionate towards the Luxury and Fashion industry
• Detail-orientated, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude
• Able to interpret large/small amounts of data and multi-task
• Strong communication and presentation skills
• Strong analytical mind and critical thinking skills
• Excellent knowledge in MS Office (Excel, Word, PowerPoint)
• Exceptional written, oral communication abilities in English

Responsibilities

• Reporting and processing primary data
• Analyze statistical data and deliver the insights in a story-telling way
• Collaborate with project managers to prepare research reports and propose an action plan to clients
• Manage project timeline, delivery and side projects for assigned regions/projects
• Proofreading and data checking research reports to ensure deliverables are error-free
• Collect industry information and consolidate them into reports and presentations

Preferred Qualifications

• Skills in Power BI, SQL, R or automation tool is a plus
• Preferably from Statistics, Marketing, Psychology or Economics background