UX Analyst

Summary

Join doola, a dynamic company simplifying business complexities, as a User Experience (UX) Analyst. You will gather, analyze, and synthesize user feedback from various sources to create actionable insights for Product and Design teams. Your work will directly impact the product roadmap. The role requires strong analytical skills, excellent communication, and collaboration with cross-functional stakeholders. You will contribute to a user-centric culture by championing the customer's voice. This position offers opportunities for growth and development within a supportive team environment.

Requirements

• 2–4 years of experience in UX research, data analysis, customer insights, or a related role
• Strong analytical mindset with the ability to detect patterns in qualitative and quantitative data
• Comfortable working across teams and synthesizing input from multiple stakeholders
• Excellent communication and storytelling skills with the ability to translate complex data into compelling narratives
• Self-starter who takes initiative and thrives in a fast-paced, evolving environment
• Passionate about improving user experiences and making data-informed decisions

Responsibilities

• Collect, organize, and analyze user feedback from multiple internal and external sources (e.g., support tickets, call transcripts, reviews, surveys, NPS responses)
• Identify recurring themes, pain points, and opportunities across the customer journey
• Create clear, concise reports and presentations to communicate insights to cross-functional stakeholders
• Work closely with Product Managers and Designers to prioritize key issues and questions based on impact and urgency
• Maintain and continuously improve the internal feedback pipeline and tagging/taxonomy system
• Contribute to user-centric culture by championing the voice of the customer throughout the organization

Preferred Qualifications

• Experience working in a SaaS or tech company environment
• Familiarity with voice-of-customer (VoC) programs or CX tools
• Basic knowledge of user experience design principles
• Previous experience conducting user interviews or usability testing
• Understanding of product development lifecycles and methodologies

Benefits

• Opportunity to work with a dynamic and innovative company at the forefront of the industry
• Collaborative and supportive team environment with opportunities for growth and development
• Competitive compensation package with insane opportunity for growth