Cision is hiring a
CX Insights Analyst

Summary

The job is for a data support role that involves improving the VoC program, collaborating on data hygiene, maintaining CX dashboards, and requires at least 2 years of professional experience. The ideal candidate has excellent communication skills, problem-solving capabilities, data handling skills, understanding of user experience, and experience with large volumes of data.

Requirements

• Minimum of 2 years of professional experience in a related field
• High level of general technical understanding
• Problem solving capabilities, attention to detail, data handling skills
• Excellent communication and interpersonal skills
• Understanding of user experience
• Experience with large volumes of data
• Experience training and supporting users

Responsibilities

• Support the Insights Manager in running the VoC program, deliver reports, improve data sources, and quality of feedback
• Collaborate with RevOps to ensure data hygiene across platforms
• Maintain and develop CX dashboards (SFDC and Gainsight)

Preferred Qualifications

• Knowledge of scripting languages (e.g., SQL)
• Experience with Salesforce
• Proficient in MS Office (primarily Excel)