Cyber Network Engineer

Summary

Join SonicWall, a cybersecurity leader, as a Firewall Engineer! You will ensure network security services function optimally, troubleshoot issues, and implement upgrades. This role involves in-depth analysis of network products, training partners, and providing timely technical support to customers. You will collaborate with team members and vendors to resolve complex issues. The position requires 1-3 years of Firewall experience, with a Bachelor's degree preferred. SonicWall offers a competitive salary ($63,162-$97,173 annually) plus potential bonuses and a comprehensive benefits package.

Requirements

1 to 3 years of Firewall experience

Responsibilities

• Gain in-depth knowledge of SGI offered Network Security software suites
• Perform in-depth analysis and diagnosis for network products & applications
• Assist and train partners on the procedures for implementation, configuration, and maintenance of Network Security products & services
• Respond to customers experiencing technical issues via the ticketing system or phone in a timely, courteous, and professional manner
• Work closely with team members and vendor support teams to deliver solutions to complex technical issues, while also delivering high-level support to customers
• Diagnose, research, reproduce and log reported defects working with Network Security vendor’s engineering departments
• Assist in the development of training materials to empower support personnel; acts as team mentor as needed
• Document technical resolutions to increase the Network Security product & services support knowledge base as needed
• Stay up to date on the latest Network Security products and services, industry best practices, and customer needs; attend applicable training, conferences, and learn new tools as needed

Preferred Qualifications

Bachelor’s degree

Benefits

• Medical, vision and dental coverage
• Health savings accounts
• Mental health support
• Paid holidays, vacation and personal time off
• Retirement savings plan with Roth features
• Additional discretionary bonuses and commissions