Data Access Manager

Summary

Join Power Digital as a Data Access Manager and provide best-in-class support to prospective clients throughout the Access & Integration process, connecting their data sources to our internal systems. You will work closely with the Revenue and Analyst teams, building rapport and ensuring a positive client experience. This role requires expertise in guiding clients through onboarding, problem-solving, and data analysis. Success will be measured by decreasing the average days to complete access requests, increasing integration completion rates, and decreasing unsuccessful integrations. Power Digital offers a fully flexible work environment (remote, in-office, or hybrid), robust benefits, and ample opportunities for growth and development.

Requirements

• Training and Onboarding Expertise: Experience in guiding customers through onboarding processes and conducting effective training sessions
• Problem-Solving Experience: Background in addressing and resolving customer issues, ideally in a technical or software-related context
• Analytical and Reporting Skills: Familiarity with using analytics tools for customer data analysis and reporting
• Experience using Google Sheets for administrative tasks

Responsibilities

• Serve as an important initial point of contact for prospective clients
• Manage client onboarding environments
• Manage library of Access & Integration materials
• Regularly update internal documentation of access processes as they change over time
• Employ AI technologies to enhance and optimize our Access & Integration processes
• Utilize and leverage Power Digital's nova ecosystem as it relates to your department

Preferred Qualifications

• Familiarity with the Access protocol for the following platforms: Google Analytics
• Google Ads
• Meta Ads
• TikTok Ads
• Pinterest Ads
• Hubspot, Salesforce, and similar CRMs
• Klaviyo & similar ESPs
• Shopify & similar CDPs

Benefits

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives