Data Analyst

Summary

Join Trustpilot's B2B Product Analytics team and contribute your data insights to shape product strategy and drive innovation. As a member of this team, you will leverage data to understand user behavior, optimize product performance, and make data-driven decisions. You will collaborate with cross-functional teams, including analysts, data scientists, product managers, engineers, and designers. Your responsibilities include conducting in-depth analyses, promoting data-driven decision-making, building and maintaining data infrastructure, conducting A/B testing, and effectively communicating your findings. Trustpilot offers a collaborative and inclusive environment where your contributions are valued. The company utilizes various tools and technologies, including BigQuery, DBT, Looker, and Amplitude.

Requirements

• Leverage data to solve complex product challenges. Be curious and motivated to uncover the 'why' behind the data, constantly seeking new knowledge and exploring different perspectives
• Skilled in product analytics: Have prior experience working with key analytical and statistical methodologies, including cohort analysis, A/B testing, and model-based analyses (regression, clustering, etc.)
• Experienced in data visualization and reporting: Have built insightful dashboards and reports using BI/product analytics tools such as Looker and Amplitude
• A skilled communicator: Effectively communicate complex data insights to both technical and non-technical audiences, translating data into compelling narratives that drive action and business challenges into technical requirements
• An effective team contributor: Thrive in a collaborative environment, working closely with cross-functional teams to reach shared goals
• Possess proficient SQL skills and some experience in DBT. Be comfortable working with scripting languages like Python or R for data analysis

Responsibilities

• Drive product strategy with data: Conduct in-depth analyses to understand user behaviour, identify opportunities for product improvement and innovation, and measure the impact of product changes
• Promote data-driven decision-making: Collaborate closely with product managers, engineers, and designers to translate data insights into actionable recommendations that influence product roadmap and development
• Build and maintain data infrastructure: Develop and maintain dashboards, reports, and other data visualizations in Looker and Amplitude to track key product metrics and provide ongoing visibility into product performance
• Conduct in-depth experimentation: Design and analyse A/B tests to evaluate the effectiveness of new features and product enhancements, ensuring data-driven decisions are at the core of product development
• Communicate effectively: Present your findings and recommendations to diverse audiences, clearly articulating the value and impact of your work to both technical and non-technical stakeholders up to C-suite level

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more