Data Center Operations Engineer

Summary

Join ServiceNow's Service Engineering team as a Data Center Operations Engineer, supporting two Illinois data centers. You will leverage your expertise in data center operations to engineer, implement, and streamline processes, including security, asset management, and deployments. This role requires hands-on experience with hardware, strong analytical skills, and excellent communication. You will also help develop and document data center operation standards and best practices. The position involves domestic and international travel. ServiceNow offers competitive compensation and benefits.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of experience in data centers operations and or facility operations with a record of increasing role responsibility
• Experience in installing and troubleshooting telco circuits a must
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable management, asset documentation and carrier engagement
• Perform basic hands-on hardware break-fix with servers and network appliances
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance
• Working knowledge of networking/server architecture and hardware
• Experience managing vendors in a data center environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Must be able to travel domestically and internationally
• Excellent general documentation skills with emphasis on technical processes and standards
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• Proven ability to lead cross-functional teams in highly technical, multi- disciplined projects

Responsibilities

• Use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break- fix
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers

Preferred Qualifications

• Knowledge and experience in ITIL process methodologies is a plus
• CompTIA A+, Server+ or Network+ certification is a plus
• Proven ability to function independently in ambiguous situations with a record of success

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $95,900 - $148,700
• Equity (when applicable)
• Variable/incentive compensation