Master Service Engineer, Data Center Solutions

Summary

Join Delta Group as a Master Service Engineer in the EMEA region, responsible for creating and updating service content, providing remote support, and participating in global projects.

Requirements

• Very good knowledge and experience with UPS and data center solutions
• Good technical understanding with understanding of power & infrastructure solutions
• Excellent communication skills
• Able to discuss and communicate technical details both at a high level and in simple layman skills
• Bachelor degree or similar (Electrical)
• Excellent understanding of end-to-end service processes
• Fluent English
• Good MS Office knowledge

Responsibilities

• Creation and updating of service content for supporting remote and on-site service activities with close co-operation with R&D, Engineering and Project management teams
• Level 3(expert) remote support (cases escalated by L2)
• Maintenance of service knowledge base
• Communication of identified product issues to Quality and R&D
• Planning and conducting of trainings for level 2 technical support team and Authorized Service Partners
• Occasional on-site support for commissioning & complex technical issues
• Product design improvement support
• Participation in global projects and solutions development activities