Data Configuration Specialist

Summary

Join Luxury Presence, a rapidly growing digital platform for real estate professionals, as a support specialist. You will manage and track tickets in Jira or Linear, participate in team meetings, analyze and triage issues reported by the Customer Support team, and coordinate with third-party data vendors to resolve data-related issues. Proactive problem-solving and excellent communication skills are essential. The role requires experience with ticket management tools and involves working overnight hours (9 PM to 6 AM, Monday to Friday). A laptop, reliable internet connection, valid government ID, and bank account are also necessary.

Requirements

• Experience using ticket management tools (Jira, Linear, etc.) is required
• Exceptional written and verbal communication skills
• A proactive and solutions-oriented approach to problem-solving
• Must be willing to work from 9:00 PM to 6:00 AM, Monday to Friday
• Own a laptop or desktop
• Have an internet connection that is at least 25 mbps
• Have a valid government ID
• Have an existing bank account or be willing to open one if hired

Responsibilities

• Create, manage, and track tickets in Jira or Linear on behalf of cross-functional teams
• Participate in team meetings to stay aligned with product and engineering priorities
• Analyze and triage issues reported by our Customer Support team
• Coordinate with third-party data vendors (e.g., LiveBy, Attom) to investigate and resolve data-related issues

Preferred Qualifications

• Use data tools like Metabase to independently gather and analyze information to help resolve issues without heavy engineering involvement
• Experience with Metabase or similar analytics tools