Data Curation Lead

Summary

Join Lyft's Data Curation Operations team and contribute to improving customer experience by creating and maintaining project documentation, enhancing processes, and managing training programs. You will collaborate with engineering and product teams, define policies and workflows, and ensure compliance with company procedures. This role requires strong organizational and communication skills, experience in managing training, and familiarity with modern learning methodologies. The position is fully remote in Ukraine and offers a comprehensive benefits package including paid parental leave, vacation time, and mental health benefits. If you're passionate about delivering great customer experiences and possess a strong analytical mindset, we encourage you to apply.

Requirements

• Bachelor’s/Master’s degree or equivalent
• 1+ years of experience in managing training processes and developing documentation for operational teams (data curation, customer service, or similar)
• Strong organizational and presentation skills with attention to detail
• Familiarity with modern learning methodologies (e.g., microlearning, blended learning, interactive and virtual training methods) and the ability to adapt content for different employee levels and multicultural teams
• Ability to define policies and operational workflows that meet project expectations, monitor and assess policies, and quickly adapt to changes
• Passion for delivering great customer experiences with a strong track record. Analytical mindset with problem-solving abilities
• Self-directed and organized, comfortable with ambiguity, and able to prioritize multiple competing tasks. Takes initiative and knows when to ask for support
• Strong verbal and written communication skills in English and Ukrainian, with the ability to adapt communication style for different stakeholders and proactively share updates
• Comfortable learning and using new processes, systems, and tools, including data labeling tools and Google Workspace products

Responsibilities

• Create and maintain project documentation within a defined curation area, including policies, processes, and best practices
• Continuously improve and enhance processes and team efficiency within the owned curation area
• Conduct regular analysis, monitoring, and reviews of the existing documentation to ensure consistency and quality
• Manage the training process end-to-end including creation of training plans, facilitation of the training meetings, and evaluation of the progress
• Manage piloting and new project launches in cooperation with team leaders, with manager’s support
• Collaborate with team leaders to ensure that all team members and vendors understand and comply with company policies and work procedures
• Contribute to a system for evaluating training effectiveness, incorporating feedback from participants and stakeholders
• Maintain strong relationships with key stakeholders to define policies and operational workflows that meet project expectations
• Stay informed about the work of key stakeholders, tracking new developments and sharing relevant intelligence with colleagues

Preferred Qualifications

• Project/process management experience, including planning, coordination, and monitoring of training programs
• Background in mapping, cartography and any related fields. Experience using Open Street Map
• Experience with data entry or data labeling
• Experience working with vendors and partners
• Experience with Jira, Confluence

Benefits

• Professional and stable working environment
• The latest technology and equipment you need
• 28 calendar days for vacation and up to 5 sick days
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible
• Mental health benefits
• Family building benefits
• This role is fully remote in Ukraine, candidates for this role must be based in Ukraine