Senior Product Manager, Reader Experience

Summary

Join the Wikimedia Foundation's Reader Experience team as a Senior Product Manager and significantly impact one of the internet's most beloved platforms. You will lead a cross-functional team to enhance Wikipedia's reading experience for over 1 billion monthly users. Responsibilities include building new features, refining existing ones, and collaborating with volunteer communities. You will leverage A/B testing and user research to make data-driven decisions, while also aligning multiple senior stakeholders on complex projects. The ideal candidate possesses strong product management experience in a consumer-facing software environment, a deep understanding of design principles, and experience working with global products. This role requires strong communication skills and alignment with Wikimedia's mission and values.

Requirements

• Bachelor’s degree or equivalent work experience in a professional setting
• 5 years of experience working with consumer-facing software development teams as a product manager, preferably in an agile software development environment
• Past success building global consumer-facing products on mobile and desktop platforms
• Strong understanding of design principles and experience working closely with the design function
• Experience in or understanding of the internet knowledge landscape, and modern learning preferences and trends
• Experience aligning multiple senior stakeholders on complex projects
• Strong written and verbal communication skills
• Experience applying controlled experiments to make product decisions
• Alignment with Wikimedia's mission and values
• Resilience and patience in a large and complex ecosystem of stakeholders
• Be open, curious, and inquiring
• Share in a culture of constructive criticism and respect

Responsibilities

• Leading the cross-functional Reader Experience team to build new features that deepen reader connections with Wikipedia, focusing on curating and presenting content based on unique user interests
• Owning the ongoing refinement of the Wikipedia reading experience, including managing multiple skins and accessibility features, such as dark mode
• Proactively conducting conversations with volunteer communities to brainstorm and gather feedback on projects and ideas, and collaboratively adapting plans when needed
• Applying the use of standardized measurement practices (such as A/B testing and user research) and also developing creative approaches to learn in our privacy-sensitive environment
• Tracking and communicating progress, and maintaining planning artifacts such as roadmaps, specs and release plans
• Maintaining an understanding of current developments and innovations in knowledge seeking, AI, and industry best practices
• Developing an understanding of the diversity of our movement and how it drives our work
• Working with the Communications, Marketing, and Legal functions to execute high-profile projects

Preferred Qualifications

• Experience building products for multiple languages and geographies
• Experience working with large online communities
• Experience working with a fully remote globally-distributed team
• Technical data and analytics skills
• Fluency in multiple spoken languages or dialects
• Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises
• Familiarity with MediaWiki