Data Engineer I/II

Summary

Join Rackspace Technology as a Data Engineer I/II and manage and operate Tableau, Tableau Bridge Server, Databricks, Dbt, SQL, SSRS, SSIS, AWS DWS, AWS App Flow, and PowerBI. Collaborate with customers and team leads to manage the cloud data platform. This role demands extensive problem-solving skills, the ability to prioritize tasks, and the capacity to work in a 24/7 environment. A Bachelor's degree in computer science or a related field, along with 2-4 years of hands-on experience in configuring and managing the specified technologies, is required. The position involves troubleshooting incidents, managing knowledge, ensuring governance, communicating with customers, managing change, and handling user requests. Occasional travel may be required.

Requirements

• Requires a Bachelor’s degree in computer science or other related field plus 2-4 years of hands-on experience in configuring and managing Tableau/Databricks and SQL based data analytics solution
• Good hands on Tableau, Tableau bridge server, Databricks, SSRS/ SSIS, AWS DWS, AWS APP Flow, PowerBI
• Ability to read and write sql and stored procedures
• Experience on AWS
• Good hands on experience in configuring, managing and troubleshooting along with general analytical and problem solving skills
• Excellent written and verbal communication skills
• Ability to communicate technical info and ideas so others will understand
• Ability to successfully work and promote inclusiveness in small groups
• Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations
• Occasional travel, less than 10%

Responsibilities

• Troubleshooting incident/problem, includes collecting logs, cross-checking against known issues, investigate common root causes (for example failed batches, infra related items such as connectivity to source, network issues etc.)
• Knowledge Management: Create/update runbooks as needed / Entitlements
• Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources
• Communication: Lead and act as a POC for customer from off-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders
• Change Management: Align resources for on-demand changes and coordinate with stakeholders as required
• Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly
• Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed

Preferred Qualifications

Experience with Tableau/Databricks and SQL Datawarehouse environment is desired