Data Entry Specialist

Summary

Join BigCommerce as a Data Entry Specialist and contribute to the accuracy and efficiency of our data management processes. You will be responsible for inputting, updating, and managing data within our systems, ensuring data integrity and adherence to company standards. This role demands a high level of attention to detail, strong organizational skills, and the ability to work both independently and collaboratively. You will review data for errors, manage databases, perform data entry, verify change requests, and ensure timely and accurate completion of tasks. The position also involves data distribution, end-of-day procedures, data collection and cataloging, quality checks, and reporting. Success in this role requires proficiency in data entry software and strong communication skills.

Requirements

• High school diploma or equivalent; additional qualifications in data management or related fields are a plus
• At least one year’s relevant experience in data entry
• Fluent in English, both conversational and business languages
• Proficiency in using data entry software, word processing programs, and spreadsheets (e.g., Microsoft Excel, Google Sheets)
• Proven ability to ensure data accuracy, perform data audits, and surface use cases to implement quality control processes
• Strong attention to detail and accuracy in data entry
• Good organizational skills and ability to manage multiple tasks simultaneously
• Basic understanding of data privacy laws and maintaining confidentiality
• Excellent communication skills and ability to work as part of a team
• Ability to work independently with minimal supervision
• Ability to effectively plan, organize, and coordinate work with others in a team environment
• Ability to remain focused on a repetitive mental task over a long period of time
• Ability to enter data into the system quickly and accurately
• Ability to take initiative and problem solve

Responsibilities

• Review all data for adherence to hierarchy and errors prior to uploading or input of data. Modifies as necessary
• Manage data integrity of the various databases and support any documentation functions
• Accurately performs data entry into internal software platforms
• Reviews and verifies change requests and documents to determine accuracy and completeness of information, utilizes discretion and escalates issues as needed to correct or complete data
• Performs all tasks in a timely and accurate manner. Ensures all data is entered by appropriate deadlines and contains appropriate approvals
• Ensure data is distributed to all the proper channels of visibility on the software platform
• Perform other duties and projects as assigned
• Create and run end-of-day procedures and update management
• Collecting information from involved parties and entering data into the central database
• Cataloging the data with appropriate tags for ease of reference
• Verify the accuracy and completeness of information, performing quality checks to detect and correct errors
• Monitor enrichment job and system performance to troubleshoot errors as they arise
• Review weekly control reporting to ensure data is flowing correctly throughout the CRM
• Update and maintain data in the CRM or other systems, ensuring all records are up-to-date and organized
• Maintain the confidentiality and security of sensitive data and adhere to data protection guidelines
• Assist in generating reports based on entered data within Salesforce or other systems
• Collaborate with other team members to streamline data processes and improve efficiency
• Perform other administrative duties and projects as assigned, such as audits, data cleansing, report generation, data validation, online research or CRM data management

Preferred Qualifications

• Experience with eCommerce and/or SaaS subscription models and related metric, a plus
• Prior experience in a data entry or similar administrative role
• Our ideal candidate will reside in Mexico City or Guadalajara, Mexico