Data Entry Specialist

Summary

Join our team as a Data Entry/CFS Agent and provide excellent customer service in a fast-paced environment. You will be the frontline representative addressing customer needs and inquiries, supporting both internal and external clients. This role requires strong data entry and organizational skills, along with familiarity with customs documents and freight processes. You will collaborate with multiple departments and service providers, ensuring timely and accurate freight delivery. The position offers a competitive salary, remote work, paid time off, team-building events, and equipment provided. Apply today to join our supportive team!

Requirements

• Must be familiar with customs documents, 7512 bonds, and clearances
• Familiar with Container Freight Stations process and procedures
• General familiarity with commercial invoices, packing lists, house bill of ladings, master bill of ladings, and all international shipping and U.S. Customs documents
• Ability to work independently and as a team player, prioritize, and multitask
• Documentation and accurate data entry skills
• Detail-oriented and able to work in a fast-paced environment
• Customer service-oriented and problem-solving skills with the ability to operate in a fast-paced, multi-tasking environment
• Acute attention to detail with a strong ability to prioritize and execute tasks
• Excellent written and communication skills, able to communicate with all levels, vendors, and carriers
• General knowledge of various modes of transportation
• Strong understanding of MS Office Programs, and Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc
• Strong verbal and written communication skills

Responsibilities

• Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes
• Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers
• Transfer data from bill of lading to company freight operating management system
• Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown
• Collect, safekeep, and help upkeep all relevant customer data
• Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment
• Assist customers in tracking and tracing their freight, when needed
• Notify customers of Freight Availability, Capacity, and other Important Information
• Maintain knowledge of company services
• Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time
• Adhere to company policies and procedures
• Assist Management in operational KPI reports as needed

Preferred Qualifications

1-2 years of industry experience preferred

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility