Student Data Specialist

Summary

Join Keypath Education Australia as a Student Data Specialist and ensure the accuracy and efficiency of student admissions data. You will support the Admissions team by managing data integrity, assisting with reporting and dashboards, and improving processes and automations. This role involves close collaboration with stakeholders to support the admissions lifecycle and drive data-informed decision-making. Responsibilities include processing admissions data, updating CRM records, performing data cleansing, maintaining accurate data on teaching terms, and providing support to the Admissions team. You will also create and maintain study trackers, support dashboard creation and maintenance, and produce reports monitoring admissions metrics and advisor performance. This is a permanent, full-time role based in Malaysia, offering flexibility to work from home, in the office, or both.

Requirements

• Bachelor’s degree preferred, or equivalent experience in a data, administration, or education-related field
• 1–2 years of experience working in student admissions, administrative operations, or a related role in higher education
• Demonstrated ability to work with complex data sets and high attention to detail
• Proven track record of supporting teams through data-driven processes and reporting
• High proficiency in Microsoft Excel (e.g. formulas, pivot tables, lookups)
• Advanced CRM user (eg. creating views, dashboards)
• Strong written and verbal communication skills
• Excellent time management and organisational skills
• Ability to adapt to shifting priorities and handle ambiguity in a fast-paced environment

Responsibilities

• Process application reports from roster files and update CRM records accordingly
• Manage updates from partner systems and ensure accurate reflection of application changes in student records
• Apply data cleansing activities, including identifying and closing invalid, duplicate, or spam leads
• Update lead statuses for students who don’t meet entry criteria or are not active prospects
• Maintain accurate data in relation to teaching terms, including plan term updates post-census
• Provide support to the Admissions team by resolving CRM data issues or escalating them appropriately
• Create and maintain study trackers each term, including updates as new data becomes available
• Support dashboard creation and maintenance, including development of new dashboards and views in the Cloud CRM
• Ensure access for new starters to relevant dashboards and views
• Produce reports that monitor admissions metrics and advisor performance
• Contribute to process improvements through data-driven insights and stakeholder collaboration

Benefits

• Opportunity to work in office, hybrid or remotely
• All the necessary equipment for success including laptop
• Access to health & wellbeing programs including an Employee Assistance Program and Mental Health Days
• Learning & growth opportunities including access to LinkedIn Learning, Career Development Programs and Learning Labs
• Employee led Initiatives such as Culture Club, Team Green, Sustainability and more
• Company events and activities run in office and remotely