Data Platform Manager

Summary

Join Airbnb's Community Support team as a CS Data Platform Manager and drive the development and evolution of our internal data platform capabilities. You will ensure the CS organization has access to high-quality data to support our community, drive engagement, and scale operations efficiently. Collaborate with cross-functional teams to understand user needs and deliver data-driven solutions. Define and maintain comprehensive product roadmaps aligned with organizational goals. Oversee data project implementation, ensuring seamless integration and operational excellence. Create innovative digital experiences to enhance data analytics, automation, and intelligence. Monitor product performance and incorporate feedback for continuous improvement. This role requires 5+ years of product management experience or related technical expertise and a proven track record of managing data platforms.

Requirements

• 5+ years of product management experience OR other technical disciplines related to data (engineering, data science, analysts, etc)
• Proven track record of managing data platforms or similar technical product domains
• Strong understanding of data-driven technologies, infrastructure, and tools
• Excellent collaboration and communication skills to work with multidisciplinary teams
• Demonstrated ability to identify user needs and translate them into actionable product strategies
• Experience defining product roadmaps, managing priorities, and delivering high-quality outcomes
• Ability to orchestrate across teams, both yours and others’, to build and execute complex business plans and strategies
• Experience in operating in global environments across cultures, locations, and time zones
• A Community-first user-centric mindset
• Highly analytical and comfortable making data-driven decisions while balancing the right approach for our Community
• Familiarity with data science, analytics and machine learning concepts
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience

Responsibilities

• Manage and spearhead the development of data platforms and products within the CS Platform and Experience team
• Collaborate with cross-functional teams to understand user needs, align on objectives, and drive the successful delivery of data-driven solutions
• Define and maintain comprehensive product roadmaps that align with the organizational goals and customer support priorities
• Oversee the implementation of data projects, ensuring seamless integration and operational excellence tied to Airbnb’s data infrastructure
• Create innovative digital experiences and solutions that enhance Airbnb’s capabilities in data analytics, automation, and intelligence
• Monitor product performance and incorporate feedback to ensure continuous improvement in the platforms and tools developed
• Facilitate a data-driven culture and empower other PMs to better define success metrics in their respective verticals

Preferred Qualifications

Experience working with a customer service team and/or operations team is a big plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits