Data Quality and Process Development Senior Lead

Summary

Join DataForce by TransPerfect as a Data Quality and Process Development Senior Lead in Greece! This permanent, full-time remote role requires leading process improvement and development initiatives, collaborating with stakeholders, and mentoring junior team members. You will define, measure, analyze, and improve processes, ensuring quality control and exceeding customer expectations. The ideal candidate possesses exceptional communication and coaching skills, advanced knowledge of process improvement techniques, and 4+ years of relevant experience in the AI industry. DataForce offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, and more.

Requirements

• Possess exceptional communication skills
• Possess outstanding teamwork and collaboration skills
• Possess exceptional coaching skills
• Be proactive with a strong mindset for continuous improvement
• Possess high-level interpersonal and relationship building skills with ability to interact with stakeholders at all organization levels
• Demonstrate analytical, critical-thinking, problem-solving skills – ability to analyze a situation, propose and implement solutions
• Demonstrate knowledge of quality excellence best practices
• Demonstrate established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products
• Hold a minimum Bachelor’s degree or its equivalent
• Demonstrate business English language proficiency
• Have 4+ years of experience in roles with similar responsibilities
• Have experience in the AI industry
• Have experience in working in a cross-functional/matrix organization
• Possess advanced knowledge of process improvement techniques
• Possess advanced knowledge of project management tools

Responsibilities

• Collaborate with stakeholders across the organization to understand business needs and priorities
• Lead process improvement and development initiatives
• Partner with various business units and stakeholders to understand existing process related needs/gaps and root causes of existing issues
• Define, measure, analyze, improve and quality control processes across DataForce department
• Track the success of process implementation
• Develop, deliver and maintain process related documentation
• Define strategies that support and positively impact achieving business goals
• Provide support and coaching for team members seeking consultation and DataForce services-specific support
• Collect feedback and findings from stakeholders to drive improvements
• Guide and coach DataForce team members on AI industry best practices, and execution following DataForce and TransPerfect guidelines
• Coach and support junior team members as needed, including delegation of tasks as appropriate
• Provide support within the department for the implementation and delivery of components associated with various initiatives
• Ensure that the project team is following established Quality Control (QC) procedures, develop training plans
• Track key project metrics and assess the effectiveness of current procedures, identifying areas for further enhancement
• Provide QC insights and recommendations to all relevant stakeholders
• Assist QM in the establishment new data quality processes and enhance existing Quality Control (QC) processes to increase data excellence
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Preferred Qualifications

• Have experience working with crowd workers/community
• Have experience working in a multinational/multicultural virtual working environment
• Be fluent in a language other than English
• Have experience with data analytics

Benefits

• Medical, dental, and vision insurance
• 401k matching
• Membership to child-care providers
• Paid birthday off