Quality And Process Excellence Lead

Summary

Join Neolytix, a healthcare management solutions company, as their Quality and Process Excellence Manager. You will establish and manage the Quality Management & Process Excellence function, reporting to the COO. Key responsibilities include setting up the Quality Management function, leading operational excellence projects, managing a quality team across multiple locations, and driving process improvement initiatives. This role requires strong leadership, process improvement expertise, and a deep understanding of US healthcare operations. Neolytix offers a supportive work environment with opportunities for professional growth and various benefits.

Requirements

• Possesses a robust understanding of US Healthcare practices and procedures, coupled with in-depth knowledge of state, local, and federal regulations
• Demonstrates a strong grasp of provider data and proficient data management skills
• Overall 7 to 10 years of total experience
• Holds a bachelor's degree as a minimum educational requirement, with a preference for a master's degree in a related field
• Exhibits exceptional analytical skills and a history of leading process improvement initiatives within the BPO sector, either at the process or program level
• Demonstrates a high level of proficiency in utilising Microsoft Office applications and excels in remote work environments
• Proficient in articulating complex statistical analyses through simplified presentations tailored for business audiences
• Proficient in creating comprehensive PowerPoint presentations for various review purposes
• Showcases strong team building and leadership abilities

Responsibilities

• Plan and set up the Quality Management function in alignment with organisational objectives
• Identify, execute, and deliver projects aimed at promoting an operational excellence culture within the organisation
• Recruit, train, and oversee the quality segment across all service locations, including India, the Philippines, and America
• Mentor, monitor, and retain a team of Quality Analysts across business operations and geographies
• Lead and coordinate quality and benchmarking initiatives for end-to-end business processes
• Monitor and report quality performance across client accounts
• Provide regular performance reports to operations and other stakeholders in the organisation
• Apply lean and project management principles to enhance process quality objectives
• Lead complex process improvement and re-engineering projects
• Collaborate with Operations Leads to ensure the team is aligned with client requirements and industry best practices
• Work with cross-functional teams to standardise, automate, and re-engineer processes across various functions
• Lead the definition of policies, processes, strategies, standards, and guidelines using best practice frameworks
• Review current approaches and suggest improvements to align with industry standards
• Support alignment between divisional and global strategies, regulations, and standards through collaboration with technology and business teams

Preferred Qualifications

• Ideally, has accumulated 2 - 4 years of specific experience in the Quality & Process Excellence roles in a US Healthcare BPO
• Black Belt Certification in Lean and Six Sigma is preferable
• Possesses a creative and innovative mindset, constantly seeking unique solutions to challenges

Benefits

• Complimentary Medical Coverage for your Family
• Retirements Savings Plan
• Life & Disability Insurance
• Participate in the Neolytix Pixel Workplace Rewards Program
• Work with diverse team members across countries & cultures
• Participate in Clubs based on your hobbies and share your passion with like-minded community of colleagues
• Fast Track your growth by participating in the Neolytix Business Incubation Program
• Reduce carbon footprint – No office commute required